Storage Grove Park Privacy Policy
This Privacy Policy explains how Storage Grove Park collects, uses, stores and protects personal data relating to customers and prospective customers within the Storage Grove Park service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Storage Grove Park customers and enquiries in the area, whether you interact with us online, by phone, or in person at our facilities.
Who we are and scope of this policy
Storage Grove Park is a self-storage provider that offers storage units and related services to individuals and businesses. In providing these services we act as a data controller, which means we decide how and why your personal data is used. This Privacy Policy covers all processing of personal data carried out by Storage Grove Park in connection with our storage services, including reservations, contracts, payments, access to facilities, enquiries and related customer support.
Types of personal data we collect
We collect and process different categories of personal data depending on how you interact with us and the services you use. This may include identification and contact data such as your name, postal address, billing address, email address and any other contact details you choose to provide. When you enter into a contract with us we may also collect verification information, such as date of birth and identity document details where required to confirm your identity.
We collect service and contract data, including your storage unit number, contract dates, rental charges and payment history. We also process financial transaction data, such as payment method details and records of payments made, although full card details may be processed by our secure payment processors rather than by us directly.
When you use our facilities we may process access and security data, such as entry and exit times, gate or door code use and, where installed, CCTV footage in and around our premises. In the context of customer service we may keep records of your communications with us, such as enquiries, complaints and feedback, along with the responses we provide.
How we collect your information
We collect personal data directly from you when you contact us to request information, obtain a quote, make a reservation or sign a storage agreement. This may occur through our website, by telephone, in writing or in person at our facility. We also collect information when you set up or manage your account, make payments or request changes to your contract.
Some data, such as access records, may be generated automatically when you use our premises, systems or services. In certain circumstances we may receive personal data about you from third parties, such as payment processors confirming the status of a transaction, or from partners who refer you to us. In these cases, the third party is responsible for ensuring they have a lawful basis to share your data with us.
Lawful basis for processing your data
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are the performance of a contract, legal obligation, legitimate interests and, in limited cases, your consent.
We process your personal data when it is necessary for entering into or performing a contract with you, such as providing a storage unit, taking payment, managing your account and communicating with you about your booking or contract. We also process data where it is necessary to comply with legal obligations, for example to maintain proper financial records, meet tax requirements, or cooperate with lawful requests from public authorities.
We rely on our legitimate interests to process personal data for certain purposes, provided those interests are not overridden by your rights and freedoms. These interests include maintaining the security of our premises and property, preventing and detecting fraud, improving our services, and managing and developing our business operations. Where we rely on legitimate interests, we balance our interests against your privacy and seek to minimise the impact on your rights.
In some situations we may seek your consent to process personal data, for example, if we wish to send you certain types of marketing communications that are not otherwise based on our legitimate interests. When we rely on consent, you are free to withdraw it at any time.
How we use your personal data
We use your personal data to provide and manage storage services, including creating and administering your account, processing reservations and contracts, and handling payments, renewals and terminations. We also use data to respond to your enquiries, provide customer support and manage complaints or disputes.
For security and safety, we use access records and, where applicable, CCTV information to help protect you, other customers, our staff, our facilities and stored items. We may also use your data to contact you with important service information, such as changes to terms, notices about your account, payment reminders, or information about access to our facilities.
We may analyse service usage and customer feedback to improve our operations, develop new services and understand how our facilities are used. Where allowed by law, we may use contact details to send you information about similar services that may interest you, and you can opt out of such communications at any time.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. The specific retention period will depend on the nature of the data and the context in which it was collected.
In general, we retain contract and billing records for a period required by law for tax and accounting purposes after your contract ends. Access, security and CCTV records, where applicable, are usually retained for a shorter period, unless we need to keep them longer in relation to an incident, dispute or investigation. Customer service correspondence is kept while it is relevant to the services provided and for a reasonable period afterwards.
When personal data is no longer needed, we take steps to delete or anonymise it so that you can no longer be identified. We also periodically review the data we hold to ensure it remains adequate, relevant and limited to what is necessary.
Data processors and sharing of information
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors provide services such as payment processing, secure data hosting, IT support, communications tools and security or maintenance services for our premises and systems. When we use processors, we ensure they are bound by written contracts that require them to process your data only in accordance with our instructions, keep it secure and comply with applicable data protection laws.
We may share your data with professional advisers, such as accountants or legal advisers, where necessary for the services they provide to us. We may also share data with public authorities, regulators, law enforcement agencies or courts where we are legally required to do so or where sharing is necessary to protect our rights, property or the safety of our customers and staff.
We do not sell your personal data to third parties. Where data is transferred outside the United Kingdom or European Economic Area by a processor, we require that appropriate safeguards are in place, in line with data protection laws, to ensure your information remains protected.
Your data protection rights
You have a number of rights in relation to the personal data we hold about you. You have the right to request access to the personal data we hold and to receive information about how we process it. You can ask us to correct inaccurate or incomplete personal data and, in certain circumstances, to delete your personal data where there is no valid reason for us to continue processing it.
You may have the right to restrict our processing of your data in specific situations, such as where you contest its accuracy or object to the processing. You can also object to processing carried out on the basis of our legitimate interests, including profiling related to those interests, and we will stop processing unless we have compelling legitimate grounds that override your interests or the processing is required for legal claims.
Where we rely on consent to process your personal data, you can withdraw that consent at any time. Where processing is based on contract or consent and carried out by automated means, you may have the right to request the transfer of your personal data to you or another controller in a commonly used format.
How to exercise your rights and complaints
If you wish to exercise any of your data protection rights, or if you have questions about how Storage Grove Park handles your personal data, you can contact us using the contact methods available on our website or at our facility. We may need to verify your identity before responding to certain requests. We aim to respond to all valid requests within the timescales set by data protection law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or in applicable laws and guidance. When we make significant changes, we will take reasonable steps to bring the updated policy to your attention. The most current version of the Privacy Policy will be available from us and will apply to all use of your personal data from the date it is issued.
