Storage Grove Park Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Grove Park provides storage, removals and associated services within the United Kingdom. By placing a booking, using our services or accessing any storage unit or facility managed by us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Company means Storage Grove Park, its directors, employees, agents and subcontractors. Customer means the person or business that places the booking, makes payment or otherwise enters into an agreement with the Company. Goods means any items, belongings or property that the Customer asks the Company to remove, transport, handle or store. Services means any storage, removals, packing, handling, transport or related services provided by the Company. Contract means the binding agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides storage services, removals services, and related handling and transport services for residential and commercial customers. The exact nature of the Services and any specific requirements shall be as set out in the Companys written quotation or booking confirmation. Any additional services requested after the initial booking shall be chargeable and may be subject to separate or updated terms.

3. Booking Process

3.1 All bookings are subject to availability and to acceptance by the Company. No Contract shall exist until the Company has issued written confirmation of the booking or has commenced provision of the Services.

3.2 The Customer must provide accurate and complete information at the time of enquiry and booking, including but not limited to the collection and delivery addresses, access details, dates and times, a general description of the Goods, any special handling requirements, and whether there are any items of high value, fragility or unusual size or weight.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if the scope of the Services changes, the Company reserves the right to amend or withdraw the quotation and to charge for any additional time, labour, materials or storage space required.

3.4 Quotations are valid for the period stated on the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, provided that the requested service date remains available.

3.5 The Customer must ensure that any third parties with an interest in the Goods, such as landlords, insurers or co-owners, consent to the Services and to these Terms and Conditions.

4. Payments and Charges

4.1 The prices for the Services shall be as stated in the Companys quotation or booking confirmation, subject to any adjustments for changes in scope or circumstances as provided in these Terms and Conditions.

4.2 Unless otherwise agreed in writing, payment for removals and associated services is due in full in cleared funds before the commencement of the Services or on such earlier date as the Company may specify in the booking confirmation. For ongoing storage, charges are typically payable monthly in advance.

4.3 The Company may require a deposit at the time of booking. Deposits are non refundable except as expressly set out in these Terms and Conditions or where required by law.

4.4 If access to the premises or to the storage unit is delayed, restricted or otherwise not as described by the Customer, the Company may charge reasonable waiting time and additional labour or equipment costs.

4.5 All charges are exclusive of any applicable taxes unless stated otherwise. The Customer is responsible for any taxes or government charges arising from the Services.

4.6 If the Customer fails to make any payment on the due date, the Company may charge interest on the overdue amount at the statutory rate and may suspend or withhold Services or deny access to stored Goods until all sums are paid in full.

5. Cancellations, Amendments and Postponements

5.1 The Customer may request to cancel or amend a booking by giving notice to the Company in writing. Any cancellation, amendment or postponement is subject to acceptance by the Company and to the charges set out in this section.

5.2 If the Customer cancels a removals or transport booking more than a reasonable notice period before the scheduled service date, the Company may refund any amount paid, less any non recoverable costs incurred in preparing for the Services.

5.3 If the Customer cancels within a short notice period, the Company reserves the right to retain some or all of the charges paid or to invoice a cancellation fee reflecting the time allocated, labour reserved and any third party costs that cannot be recovered.

5.4 If the Customer requests a change of service date or time, the Company will attempt to accommodate the request but cannot guarantee availability. Changes may result in revised charges or additional fees.

5.5 In the event of non payment, failure to provide necessary information or instructions, or any breach of these Terms and Conditions by the Customer, the Company may treat the Contract as cancelled by the Customer and apply its standard cancellation charges.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring that the premises at collection and delivery locations are safe, accessible and suitable for the provision of the Services. This includes ensuring suitable parking, access routes, lifts where applicable, and that no legal or third party restrictions prevent the Services from being carried out.

6.2 The Customer must ensure that all Goods are properly packed, labelled and ready for removal or storage, unless the Company has expressly agreed to provide packing services. The Company accepts no liability for damage resulting from inadequate or improper packing by the Customer or third parties.

6.3 The Customer must not present for removal or storage any Goods that are prohibited or unsuitable under these Terms and Conditions, including any hazardous, illegal, perishable or environmentally harmful items.

6.4 The Customer is responsible for taking out appropriate insurance cover for the Goods if required. The Company recommends that the Customer checks any existing home, business or contents policy to ensure adequate protection.

7. Prohibited and Restricted Items

7.1 The Customer must not present for removal, transport or storage any of the following items: explosives, firearms, ammunition or weapons of any kind; flammable or combustible materials including gas cylinders, fuels, paints and solvents; toxic or corrosive substances; perishable foodstuffs except where specifically agreed; live animals or plants; illegal goods or substances; items that emit fumes, odours or are otherwise noxious; and any other items which the Company reasonably considers to present a risk to property, the environment, health or safety.

7.2 The Customer must inform the Company in advance of any fragile, high value or unusual items such as artwork, antiques, musical instruments, collections, or items with a value exceeding a normal household or office item of a similar nature.

7.3 The Company may refuse to handle, remove or store any Goods which in its reasonable opinion breach this section or are not adequately described at the time of booking.

8. Storage Terms

8.1 Storage is provided on a rental basis and is subject to payment of the applicable storage charges in advance. The Customer is granted a licence to store Goods and does not acquire any tenancy or exclusive possession of any specific unit unless expressly agreed in writing.

8.2 The Customer must keep all contact and billing details up to date and must notify the Company promptly of any change of address or contact information.

8.3 Access to stored Goods is subject to the Companys access procedures, opening hours and security policies. The Company may require proof of identity and reserve the right to refuse access where it reasonably believes that the person requesting access is not authorised.

8.4 If the Customer fails to pay storage charges when due, the Company may exercise a lien over the Goods and may withhold access until all outstanding sums are paid. If charges remain unpaid after reasonable notice, the Company may sell or dispose of the Goods in order to recover the sums owing, less reasonable costs of sale or disposal.

9. Waste and Environmental Regulations

9.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Customer must not use the Services to dispose of waste in an unlawful or inappropriate manner.

9.2 The Company is not a general waste carrier unless specifically agreed and may refuse to transport or store items that are clearly intended as rubbish or waste, including black bags of mixed refuse, construction debris or fly tipped materials.

9.3 Any disposal services requested by the Customer shall be subject to separate charges and to the requirement that the materials are lawful to transport and dispose of under applicable regulations.

9.4 If the Customer presents items that are later identified as hazardous, contaminated or unlawful waste, the Customer shall be responsible for any costs, fines or liabilities arising, including the reasonable costs of safe disposal and any cleaning or decontamination of vehicles or storage areas.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods, whether in transit or in storage, is limited as set out in this section.

10.2 The Company shall not be liable for loss of or damage to Goods arising from: inherent vice, defect or natural deterioration of the Goods; inadequate or improper packing by the Customer or third parties; acts or omissions of the Customer or any person acting on the Customers behalf; wear and tear, minor scratches, scuffs or dents that are consistent with normal handling; atmospheric or temperature changes, humidity or condensation; or circumstances beyond the Companys reasonable control, including severe weather, traffic conditions or industrial disputes.

10.3 Unless otherwise agreed in writing, the Companys total liability for loss or damage to Goods shall be limited to a reasonable amount per item or per consignment. The Customer should consider obtaining separate insurance cover if the value of the Goods exceeds this level or if broader protection is required.

10.4 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or emotional distress, arising out of or in connection with the Services.

10.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11. Claims and Notification of Loss or Damage

11.1 The Customer must inspect the Goods as soon as reasonably practicable following delivery or following access to stored items.

11.2 Any visible loss or damage which the Customer believes was caused by the Company must be notified to the Company in writing as soon as reasonably possible and within a reasonable period after discovery.

11.3 The Customer must provide reasonable evidence of the alleged loss or damage, including descriptions, photographs and any relevant documentation, and must allow the Company a reasonable opportunity to inspect the Goods and investigate the circumstances.

11.4 Failure to notify the Company of loss or damage within a reasonable period may affect the Companys ability to investigate the claim and may reduce or extinguish any liability to the extent permitted by law.

12. Right to Subcontract or Assign

12.1 The Company may use subcontractors or agents to perform all or part of the Services. The Company shall remain responsible for the acts and omissions of such subcontractors or agents in the same manner as for its own employees, subject always to the limitations of liability set out in these Terms and Conditions.

12.2 The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company.

13. Termination

13.1 Either party may terminate the Contract for storage by giving the other party reasonable prior written notice, subject to payment of all outstanding charges up to the termination date.

13.2 The Company may terminate the Contract or suspend Services immediately if the Customer breaches these Terms and Conditions, fails to pay any amount when due, becomes insolvent or bankrupt, or behaves in an abusive, threatening or unlawful manner towards the Companys staff or property.

13.3 Upon termination of storage, the Customer must remove all Goods from the facility and settle any outstanding charges. If the Customer fails to do so within a reasonable period, the Company may exercise its rights under the lien and sale or disposal provisions set out in these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Customer for the purposes of managing bookings, providing the Services, handling payments, and complying with legal obligations.

14.2 The Company will handle personal data in accordance with applicable data protection laws and its internal policies. The Customer has certain rights regarding their personal data, including rights of access and correction, subject to legal conditions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, save that the Company reserves the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further or other exercise of it.

16.3 These Terms and Conditions, together with any quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.

16.4 The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in the written quotation or booking confirmation.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract unless otherwise agreed in writing.